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How Can I Contact My Guide on the Tour’s Day?

We will provide you with the private guide’s phone number for emergency purposes such as getting lost. We also offer a 24/7 customer support emergency line for any obstacles you get through.

What should I do after submitting my booking?

As soon as you make your booking, we will forward your request to the tour guide for approval. When your booking is confirmed, you will get notified through a confirmation E-mail from our team.

Can I Buy a Gift Card?

Yes. You can buy a gift card for yourself or as a gift. Our cards are available at any value and never expire. If it’s a gift, we will send it electronically to the email address you picked, with your message and design.

What Should I Do if My Guide Didn’t Respond to My Inquiries?

You should get a response within one or two working days. If you didn’t get an answer after 48 working hours, contact the customer service team to follow up with your inquiries.

Should I Tip the Guide?

Tips are not expected at any point. The guide might accept it if offered, but it’s not necessary. Each tour’s price is set in a particular way to make sure the team is appropriately compensated for their effort and time.

Can I Get Out of the Tour if I Feel Unsafe?

Absolutely. If you feel unsafe at any point, please communicate with your guide to stop the tour immediately. The private guide will return you to the finish point mentioned in the tour’s description.

Will I Get a Refund if the Tour Is Canceled by the Company?

Yes. If your tour is canceled for an unforeseeable event, you will get notified and get your refunds fully back to your credit within 7 to 8 working days.

Can I Split the Payment With Other People?

Yes. You will need to provide the traveler’s full name, E-mail, phone number, and a portion of the price to our team so we can arrange your order with the other visitor. Once the payments are all set, your tour will be booked, and you will be notified.

Can I Pay in Cash on the Day of the Tour?

No. In order to book your tickets, fees must be fully paid online.

Can I Contact Customer Support in Case I Have Doubts About My Tour?

Yes. Our customer support team is available 24/7 for your support. We are fully prepared to answer all your questions and help you have a great tour.

How Does a Refund Work?

If your cancelation follows our cancelation policy, you will be getting a full or partial refund back to your account. It usually takes 7 or 8 working days. You also will be assisted with a screenshot of the online refund transaction.

Can I Cancel My Booking?

Yes. All you need to do is call us or contact us via E-mail. If the cancelation falls within our Cancellation Policy, you will get a full refund.
E-mail: info@viptours.ae
Phone: +971 52 285 7649

Do I Need a Hard Copy of My Tickets?

We highly recommend having one. The concerned guards of some tours may ask you to show your hard copy or a photo identification proof. You can contact our sales representatives for more details.

Can I Use My Credit Card to Make the Payment?

Yes. We accept both debit and credit cards for payments.

Can I Change the Tour Time After I Booked?

Our cancellation policy allows you to change tour time even after booking. You can call our team or contact us via E-mail with the booked and desired date to rearrange your tour’s time.
E-mail: info@viptours.ae
Phone: +971 52 285 7649

Is My Payment Secure?

Your payment information will be secured with a security policy. No know can get any details about your data.